POLICIES
LEVEL SYSTEM
Every Service Provider at Salon Surreal works on a Level System. The level system accomplishes two main goals. The first is to provide a career path of growth and achievement for our team. The second is to provide several options for your various service needs.
Guests may choose the level that best fits their needs and their budget. The training our team receives is aggressive, consistent, innovative, and in-depth. It starts from the moment they are hired and continues through their entire career with us.
At Salon Surreal, our service providers achieve level promotions based on the demand for their time.
SERVICE ADJUSTMENTS
Our goal is that you love your look. Guests may contact us within 3 days of their service(s) for any changes that they require. We do not offer refunds on services, but we are happy to make things right for you within 7 days of the original service when booking with your original stylist. If you request/require an additional service to achieve your desired look, you choose to see a different stylist, or, you did not originally receive that service - you will be charged full price for the service.
DEPOSITS & CANCELLATIONS
Please note that in an effort to protect the livelihood of our providers, we use a 50% deposit to hold your appointment time and, require 24hrs notice for rescheduling or cancelation of services. Cancelations less than 24hrs will forfeit the deposit. All additional service charges are considered earned at the completion of your service.
RETURNS & EXCHANGES
We offer full exchanges on all products within 30 days of purchase. If for any reason you are not satisfied with your new product we will exchange it for something that better suits your needs. Returns on hair care products will be given full credit towards the purchase of another product or the full value on your account for future product purchases. Returns on hairdryer, curling and flat irons must happen within 14 days. Returned items must be in original box. We can not offer a return or exchange of custom ordered hair extensions.
CHILDREN & PETS
For everyone's safety please do not bring pets or children under the age of 6 years with you to your appointment.
INFORMATION PRIVACY POLICY
This Privacy Policy describes how SALON SURREAL ("we," "us," or "our") collects, uses, and shares information from individuals who visit our website, use our services, or otherwise interact with us ("Consumers"). We are committed to protecting your privacy and ensuring the security of your Personally Identifiable Information (PII). Please read this Privacy Policy carefully to understand how we handle your information.
By accessing or using our website or services, you consent to the practices described in this Privacy Policy.
1. Information We Collect
We collect the following types of information:
Personal Information: When you visit our website or use our services, we may collect personal information that you provide to us voluntarily. This may include your name, email address, phone number, and any other information you choose to provide.
We may use your Personal Data to contact you with newsletters, marketing, and/or promotional materials that may be of interest to you. Message frequency may vary. Message & data rates may apply. You may opt out of receiving any, or all, of these communications from us by contacting us, or by responding STOP or UNSUBSCRIBE to any SMS message we send.
Automatically Collected Information: We may also collect certain information automatically when you use our website, such as your IP address, browser type, device type, and the pages you visit.
Cookies: We may use cookies and similar technologies to collect information about your browsing behavior. You can learn more about our use of cookies in our Cookie Policy.
2. How We Use Your Information
We use the information we collect for the following purposes:
Providing Services: We may use your information to provide you with our salon services and to respond to your inquiries.
Communication: We may use your contact information to send you important updates and promotional materials. You can opt out of receiving promotional communications at any time.
Website Improvement: We may use your information to analyze and improve our website's functionality, content, and user experience.
3. Sharing Your Information
We do not share or sell your Personally Identifiable Information to third parties for marketing purposes. No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. However, we may share your information in the following circumstances:
Business Operations: We may share your information with third-party service providers who assist us in performing essential business functions, such as payment processing, customer support, and website maintenance.
Compliance with Legal Requirements: We may disclose your information when required by law or to comply with legal processes.
Sale or Merger: In the event of a sale, merger, or acquisition of our business, we may transfer your information to the acquiring company, but your data will continue to be protected in accordance with this Privacy Policy.
4. Your Choices and Rights
You have the following rights regarding your information:
Access: You can request access to the personal information we hold about you.
Rectification: You can request corrections to inaccuracies in your personal information.
Deletion: You can request the deletion of your personal information, subject to legal obligations.
Data Portability: You can request a copy of your personal information in a structured, machine-readable format.
5. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the updated Privacy Policy on our website, and the "Last Updated" date at the top of this page will be revised accordingly. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.
5. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact our office at:
Salon Surreal
1259 E Northern Ave. Phoenix, AZ 85020
Telephone: +1 (602) 870-9190
Email: contact@salonsurreal.com