POLICIES
LEVEL SYSTEM
Every Service Provider at Salon Surreal works on a Level System. The level system accomplishes two main goals. The first is to provide a career path of growth and achievement for our team. The second is to provide several options for your various service needs.
Guests may choose the level that best fits their needs and their budget. The training our team receives is aggressive, consistent, innovative, and in-depth. It starts from the moment they are hired and continues through their entire career with us.
At Salon Surreal, our service providers achieve level promotions based on the demand for their time.
SERVICE ADJUSTMENTS
Our goal is that you love your look. Guests may contact us within 3 days of their service(s) for any changes that they require. We do not offer refunds on services, but we are happy to make things right for you within 7 days of the original service when booking with your original stylist. If you request/require an additional service to achieve your desired look, you choose to see a different stylist, or, you did not originally receive that service - you will be charged full price for the service.
DEPOSITS & CANCELLATIONS
Please note that in an effort to protect the livelihood of our providers, we use a 50% deposit to hold your appointment time and, require 24hrs notice for rescheduling or cancelation of services. Cancelations less than 24hrs will forfeit the deposit. All additional service charges are considered earned at the completion of your service.
RETURNS & EXCHANGES
We offer full exchanges on all products within 30 days of purchase. If for any reason you are not satisfied with your new product we will exchange it for something that better suits your needs. Returns on hair care products will be given full credit towards the purchase of another product or the full value on your account for future product purchases. Returns on hairdryer, curling and flat irons must happen within 14 days. Returned items must be in original box. We can not offer a return or exchange of custom ordered hair extensions.
CHILDREN & PETS
For everyone's safety please do not bring pets or children under the age of 6 years with you to your appointment.